Does Tenarize store my bank details, or my tenant's?
No. Both yours and your tenant's are entered on Stripe's own forms and never reach Tenarize at all.
- Your tenant's bank details never reach Tenarize. The Direct Debit mandate is set up on Stripe's own hosted page. Tenarize only ever sees Stripe identifiers — a customer reference, a payment method reference, a mandate reference.
- Your own payout details don't reach Tenarize either. They're entered into Stripe's onboarding, which runs inside the app but submits to Stripe rather than to us. Nothing is written to the database, nothing is logged, and there are no bank columns on your account record.
The same is true of the identity documents Stripe asks for when verifying you. Until September 2026 your payout details did pass through Tenarize on their way to Stripe, without ever being stored; they no longer pass through at all.
More detail on how data is held is on the security page.
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Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.