How does Tenarize help with deposit protection?
Both duties — protecting the money and giving the prescribed information — share one 30-day deadline, and Tenarize warns if an outstanding one blocks possession.
Protecting a deposit is two duties, not one, and treating it as one is the classic way to end up in breach while believing you're compliant:
- The money has to reach one of the government-approved schemes.
- The tenant has to be given the scheme's prescribed information, in the prescribed form. If someone else paid the deposit on their behalf — a parent or a guarantor — they have to be given it too.
Both run to the same deadline: 30 days from receiving the deposit, counting the day you receive it as day one. Each carries its own penalty, so protecting the money and never sending the information is a full breach rather than a technicality.
The Deposit Protection card on an active tenancy records all of it — the date received, the scheme, the reference, the date protected, the date the information was given, and anyone else it had to go to. Tenarize measures both against the deadline, reminds you before it falls due and names which of the two is still outstanding, and reports Done late (breach) rather than a plain 'complete' if either slipped.
It also warns you where it matters most. Since 1 May 2026 a court cannot make a possession order on any ground except Ground 7A or Ground 14 while a deposit duty is outstanding — so if you record a Section 8 notice on a tenancy whose deposit isn't fully dealt with, Tenarize says so on the notice form rather than letting you find out at the hearing.
Worth knowing: The compliance checklist's 'Deposit protection certificate' item is a different thing again — it confirms you have the scheme's information ready before the tenancy starts. Ticking it is not protecting the deposit. There's also a cap on how much you can take — see the deposit cap.
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Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.