What is auto-pay, and is it compulsory?
Auto-pay collects the rent automatically on your due day each month. It's entirely your choice — only you can switch it on or off.
With auto-pay on, the rent is collected on your rent due day each month without you doing anything. Your rent due day is shown on your tenancy page. It's opt-in and controlled entirely by you — your landlord can't switch it on for you, because you're the one who authorised the mandate.
- You can still press Pay rent now with auto-pay on. Tenarize checks whether the month has already been paid, so you can't be charged twice.
- You can switch it off whenever you like.
- If a payment fails, another attempt is made four days later, and once more four days after that, before it counts as a failed month.
Worth knowing: If auto-pay is switched off automatically after two failed months, linking working bank details switches it back on and emails you both — so you aren't quietly opted back in without knowing.
Related answers
More in Paying rent
- How do I pay rent through Tenarize?
- How long does a rent payment take to go through?
- Why does my bank statement say 'Stripe' instead of my landlord's name?
- How do I change the bank account rent comes out of?
- My rent payment failed. What happens now?
- How do I know if my rent is due or overdue?
- Where can I see what I've paid?
Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.