How do I pay rent through Tenarize?
Set up a Direct Debit once from your tenancy page, then either press 'Pay rent now' each month or switch on auto-pay and let it go out by itself.
- Open your tenancy and find the rent card. Choose to link a bank account.
- You're taken to Stripe's own secure page to enter your sort code and account number and authorise a Bacs Direct Debit mandate, protected by the Direct Debit Guarantee.
- You're returned to the portal with the account linked. From then on you can press Pay rent now whenever rent is due, or switch on auto-pay. The rent card tells you when the next payment is due and whether anything is outstanding.
Worth knowing: You only ever type your bank details on Stripe's page, never into Tenarize. Tenarize never sees or stores your sort code or account number.
Paying through the portal is generally optional — check with your landlord if you'd rather pay another way.
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Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.