My tenant declined the agreement, or has never signed it. How do I unstick the tenancy?

First, you don't have to chase it yourself. While a document is out for signature, Tenarize emails whoever it's waiting on once a week — you, until you've signed, then your tenant. That runs for four weeks and then stops. A decline ends it straight away: nobody is chased for a signature they've refused.

Your tenant is chased either way. Your own half of that is switchable under Preferences if you'd rather not be nudged — see choosing which emails you get.

A tenancy parked at Awaiting tenant can't be deleted — deletion is only available at Vetting or after the tenancy has ended — so there's a dedicated way out.

The action is Cancel and return to compliance checklist, shown on the tenancy while it's awaiting the tenant. It puts the tenancy back to the Compliance stage and revokes any open signature request. Re-completing the checklist advances it forward again naturally, at which point you can change the terms, invite a different tenant, or send a revised agreement.